Web Self Care Solution for Mobile Operator
A comprehensive digital self-service platform that empowers mobile subscribers to manage their accounts, services, and billing through intuitive web and mobile interfaces, reducing operational costs while enhancing customer satisfaction.
Project Highlights
System Architecture
Modern microservices architecture ensuring scalability, reliability, and seamless user experience
Platform Capabilities
Multi-channel self-service platform designed for modern mobile operators
Customer Portal
Comprehensive web-based customer portal with responsive design and intuitive user interface.
Mobile Application
Native mobile apps for iOS and Android with offline capabilities and push notifications.
API Gateway
Secure API gateway managing all communications between frontend and backend systems.
Core Features
Comprehensive self-service features designed to enhance customer experience and reduce operational costs
Account Management
Complete subscriber account management with real-time data synchronization and profile updates.
Billing & Payments
Integrated billing system with multiple payment options and automated payment processing.
Usage Analytics
Real-time usage monitoring with detailed analytics and consumption forecasting.
Service Management
Self-service activation and deactivation of mobile services and add-ons.
Notifications
Smart notification system for bills, usage alerts, and service updates.
Security & Privacy
Advanced security features with multi-factor authentication and data protection.
- Reduced customer service calls by 60%
- 24/7 self-service availability
- Multi-channel support (web, mobile, SMS)
- Real-time data synchronization
- Personalized user experience
- Integration with existing BSS/OSS systems
- Multi-language and multi-currency support
- Advanced analytics and reporting
Business Impact
The Web Self Care solution has transformed how mobile subscribers interact with their service provider, delivering significant operational efficiencies and improved customer satisfaction. The platform handles over 1 million active users with 99.9% uptime.
The solution integrates seamlessly with existing BSS/OSS systems, providing real-time data synchronization and ensuring consistent customer experience across all touchpoints. Advanced analytics provide valuable insights into customer behavior and service usage patterns.
"The self-care platform has revolutionized our customer service operations, enabling us to serve our customers better while significantly reducing operational costs."
— Mobile Operator CTO
Ready to Transform Your Customer Experience?
Let's discuss how our self-care solutions can help you reduce costs and improve customer satisfaction.